Returns & refunds
Easy, hassle-free returns
We want you to love your Avenor purchase. If something isn't right, we'll make it right — no hassle, no stress.
📅 30-day return window
Return any item within 30 days of receiving your order.
🛡 Quality guarantee
Damaged or faulty items are replaced or refunded immediately.
⏰ Fast refunds
Refunds processed within 5–10 business days of approval.
🎧 Friendly support
Our team guides you through every step of the process.
How to return an item
Contact us first
Email hello@avenorbeauty.co.uk with your order number and reason for return. Do not send items back without contacting us first.
We'll respond within 24 hours
Our team will review your request and send you return instructions and the correct return address.
Send your item back
Pack the item securely in its original packaging and send it using a tracked service. Keep your proof of postage.
Receive your refund
Once we receive and inspect the item, your refund will be processed within 5–10 business days back to your original payment method.
Return conditions
Items must be unused, in their original condition, and returned in original packaging. Items that have been used, damaged by the customer, or returned without prior approval may not be accepted.
Damaged or faulty items
If your item arrived damaged or is faulty, please contact us at hello@avenorbeauty.co.uk within 48 hours of delivery with a photo of the damage. We will arrange a free replacement or full refund — no return required.
Wrong item received
If you received the wrong item, contact us immediately and we'll send the correct item at no extra cost and arrange collection of the incorrect one.